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Get In Touch

We'd love to hear from you and help you find your perfect fragrance

Send Us a Message

Contact Information

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Address

123 Fragrance Avenue
Luxury District, NY 10001
United States

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Phone Number

+1 (555) 123-4567
Toll-free: 1-800-AURA-SCENT

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Email

info@aurascents.com
support@aurascents.com

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Business Hours

Monday - Friday: 9:00 AM - 6:00 PM
Saturday: 10:00 AM - 4:00 PM
Sunday: Closed

Frequently Asked Questions

What are your shipping options and delivery times?

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We offer several shipping options including standard (5-7 business days), express (2-3 business days), and overnight delivery. All orders over $75 qualify for free standard shipping within the continental US.

What is your return and exchange policy?

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We offer a 30-day return policy for unopened items in original packaging. For opened fragrances, we provide a satisfaction guarantee - if you're not completely happy with your purchase, contact us within 14 days for a possible exchange or store credit.

Are your fragrances made with natural ingredients?

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Yes, we use a blend of natural and high-quality synthetic ingredients. Our fragrances contain premium essential oils and natural extracts, combined with safe synthetic molecules to ensure longevity and consistency. All ingredients are ethically sourced and cruelty-free.

Do you offer custom or personalized fragrances?

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We offer bespoke fragrance creation services. Our master perfumers will work with you to create a unique scent based on your preferences. This service requires a consultation and has a minimum order requirement. Contact us for more details.

How should I store my fragrances to maintain their quality?

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Store your fragrances in a cool, dry place away from direct sunlight and heat sources. Keep them in their original boxes when possible, and avoid storing them in bathrooms where humidity levels fluctuate. Proper storage will help maintain the fragrance's integrity for years.